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Policies & Documents

Welcome to your go-to resource for RouteSmart agreements, compliance information, privacy & security information, and system status.

PRODUCT POLICIES

RouteSmart RaaS Agreement

RouteSmart Online Agreement

System Integrator Agreement

ISL SmartSuite Agreement

Fair Use Policy

Service Level Agreement for Hosted Solutions

RouteSmart for ArcGIS Technical Support Services Policy

3rd Party Technology Terms & Conditions – Esri

3rd Party Technology Terms & Conditions – HERE

Terms of Use – RouteSmart for ArcGIS Pro

RouteSmart Online Technical Support Policy

Technical Support Policy for System Integrators Using RaaS

RaaS Technical Support Policy

PRODUCT LIFE CYCLE

Product Life Cycle Policy

Product Life Cycle Support Status – RouteSmart for ArcGIS Pro

Product Life Cycle Support Status – RouteSmart for ArcGIS

Product Compatibility Chart – RouteSmart for ArcGIS Pro

Product Compatibility Chart – RouteSmart for ArcGIS

SECURITY & PRIVACY

SOC 2 Compliance

Data Processing Agreement CCPA-GDPR

Corporate Ethics and Behavior

Privacy Statement

Information for European Union Residents

Information for California Consumers

Website Cookie Policy

CSA STAR Level 1 Attestation

Application Server Status

This page offers uptime performance information for the RouteSmart application servers. The status page will indicate the current status of each server along with any incidents currently being tracked. The site also provides a list of past incidents.