Technical Support

For users of RouteSmart Online, RaaS, RouteSmart for ArcGIS, and RouteSmart for ArcGIS Pro, we provide direct access to live technical support representatives Monday through Friday, 8:00 AM to 6:00 PM, ET.

Application Status

Policies & Security

Submit an Issue through My RouteSmart

Submit an issue online 24/7 through My RouteSmart. Submitted cases will be addressed during our standard support hours.

FedEx Ground (FXG) Service Providers

FedEx Ground (FXG) Service Providers will receive communication directly from FXG two to three months before implementation and should not contact RouteSmart directly. Please refer to the preliminary rollout schedule found on for a specific station’s timeline.

RouteSmart offices will be closed for the following holidays in 2024:

  • Monday, New Years Day: January 1 
  • Monday, Martin Luther King Jr. Day: January 15 
  • Monday, Memorial Day: May 27 
  • Thursday, Independence Day: July 4 
  • Monday, Labor Day: September 2 
  • Thursday, Thanksgiving: November 28 & Friday, November 29 
  • Tuesday, Christmas Eve: December 24 
  • Wednesday, Christmas: December 25 
  • Friday, New Year’s Eve: December 31 

Ready to get started?

Connect with our team today.