Frequently Asked Questions (FAQs)

Find answers to common route planning questions from services and support to solutions and partnerships. Learn how RouteSmart can help you achieve your business goals.

Curious to know what it is like to work with RouteSmart? With over 40 years of experience, we have a deep understanding of route planning and our clients’ operating needs.  We strive to help our clients optimize for efficiency and savings.

01General Questions

RouteSmart specializes in high-density route optimization for clients in the service and delivery sectors.

Our community of clients includes organizations in the public works, waste collection, newspaper, utilities and local/postal delivery industries.

RouteSmart solutions solve the most complex route planning and optimization challenges. Our advanced vehicle routing algorithms help you reduce costs, enhance safety, and create efficiencies.

We offer a variety of route optimization solutions to enhance your operations. We have a web application, RouteSmart Online, our comprehensive suite of tools that model the unique constraints of high-density routing. We have a web services solution, RouteSmart Routing as a Service (RaaS) that provides access to our powerful optimization algorithms through a standard APl. We also offer a GIS-based based solution which allows you to import, analyze, and edit your data giving you rich spatial analysis.

We have been providing unparalleled route planning solutions for more than four decades. We were founded in the 1980’s by operations research professors and have become a world leader in providing route optimization solutions. Our expertise is based in operations research, management science and analytics. We have combined our academic relationships with elite universities and more than 40 years of client experience to develop and deliver vehicle and workforce route optimization solutions that are proven in the real-world operating environments of our clients.

Our sophisticated routing technology benefits both public and private entities in the public works, waste collection, newspapers, utilities, and postal/local delivery industries. We work with some of the most successful firms in the world, handling large-scale fleet optimization operations. We also serve small-to-midsize businesses, as well as government entities with our scalable high-density routing solutions to help streamline operations. Some of our clients include U.S. Postal Service, Posti (Finland), Australia Post, Ontrac, Swiss Post, Rumpke, Recology, PSE&G, SoCal Gas, and Gannett.

RouteSmart is based in Columbia, Maryland, but our clients span the globe with a heavy presence in the Americas, Europe, Asia and Australia. Our community of clients operates in large cities as well as small towns and rural areas.

Our global network of resellers provides our clients with local knowledge to speed implementation and improve our clients’ return on investment (ROI).

Through our relationship-driven process, we provide our community of clients with the most intelligent route planning and optimization solutions to ensure safe and efficient operations. Using our advanced algorithms, companies and organizations can significantly reduce their delivery and manpower costs, saving hundreds of thousands of dollars each year. Our routing algorithms consider far more details than other solutions, including side-of-street service requirements, vehicle turns and maneuvering capabilities, historic traffic patterns and other factors to not only build efficient routes but safer routes as well.

We rely on our technology partners like Esri and HERE and industry-specific partners to provide best-in-class solutions and give our clients advantages that other solutions cannot match. Our integrations with these industry-leading systems are faster to implement and provide real-world results that closed, unified platforms cannot.

02Customer Service & Support

We offer a variety of training opportunities. Our training process allows clients to learn at their own pace, either in a classroom setting or in a virtual format. In addition to onboarding, RouteSmart offers our community of clients ongoing learning opportunities through skill building webinars, certification exams and personalized training.

Onboarding is led by one of our Client Services Implementation Consultants who will guide you through training targeted toward your requirements, help you implement your solutions, quickly get you up to speed.

We have partners around the world, so your training and onboarding professional will possess regional knowledge and understand your operational needs.

Designed to fit within your busy schedule, we offer numerous training options that you can choose to take onsite at our office or your location.

After initial onboarding, you can take advantage of Routing University to keep your skills current and discover the latest application functionality. Customized training agendas are also available to meet your unique business requirements.

We encourage our clients to become Certified Routing Professionals of RouteSmart solutions. By doing so, you join an exclusive and accomplished group of experts who have successfully demonstrated a mastery of our robust capabilities. Certification comes with a range of benefits and best of all, there is no cost to take the exam and achieve certification.

Once our clients are up and running, our dedicated team of professionals are available to answer questions and solve any routing challenges you may have. Unlike many in the industry, you will contact an actual person. Clients who have a current maintenance plan or subscription will speak directly with a team member via phone and/or web meeting. We provide direct access to live technical support representatives Monday through Friday, 8:00 a.m. to 6 p.m., ET. After hours, you can submit 24/7 through My RouteSmart or Initiate a support incident via email to Learn more on our Services & Support page.

03Solutions & Technology

RouteSmart Online solves everyday route planning and dispatching needs with our comprehensive suite of tools that model the unique constraints of high-density routing. RouteSmart Online streamlines the planning process to help you realize cost savings and enhance safety for your drivers.

Routing as a Service (RaaS) integrates directly into your client-side systems to support dynamic daily route balancing and sequencing. RaaS web services provide access to our powerful optimization algorithms through a standard APl, accelerating your implementation and return on investment.

RouteSmart for ArcGIS® Pro supports GIS-based analysis of route operations within the world’s leading desktop GIS system from Esri. RouteSmart for ArcGIS® Pro is integrated with RouteSmart Online and RaaS to allow you to import, analyze, and edit your data giving you rich spatial analysis.

RouteSmart Navigator is the only in-vehicle system fully integrated with RouteSmart solutions to provide route guidance and service verification for high-density routing. View field crews live and enable exception reporting. A great way to train new drivers and enable substitute drivers to navigate routes efficiently.

RouteSourcing – Let our industry pros build your solid foundation by developing and delivering a rerouting project to you. Projects can range from a targeted geographic area to complete redesign of your service territory.

RouteSmart Technologies is an Esri Gold Partner and RouteSmart for ArcGIS® Pro supports GIS-based analysis within the world’s leading desktop GIS system from Esri. RouteSmart for ArcGIS® Pro is integrated with RouteSmart Online and RaaS to allow you to import, analyze, and edit your data giving you rich spatial analysis.

04Sales & Partnerships

To contact a representative in U.S. please send an email to or visit the CONTACT US page

If outside of U.S., please select your country flag at the top of the page to find your regional technology partner’s contact information.

We like to work with industry leaders to provide our clients with the most efficient daily route operations. Our open systems allow for faster integration into your existing technology stack.

We provide import and export capabilities with all of our products, so you can analyze and edit your data. Our RaaS API documentation helps clients to get up and running within hours.

If we don’t have an established integration with your existing system, we are happy to work with you to create one for integration.

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