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Onboarding & Support

Technical support when you need it.

Users of RouteSmart Online, RaaS, RouteSmart for ArcGIS, and RouteSmart for ArcGIS Pro can contact live technical support Monday–Friday, 8:00 AM to 6:00 PM ET.

To view RouteSmart’s application server status or access the resource library’s policy and security documentation, click here.

From getting up and running to troubleshooting roadblocks, you’ll find the guidance and support to keep your business moving.

Onboarding Support Our Holidays

Onboarding

Your time is valuable. That’s why our onboarding and training process is designed for speed, flexibility, and convenience.

With RouteSmart, you get optimized, cost-effective route planning solutions on your schedule and faster than ever.

Unlike competing solutions that take weeks or months to implement, RouteSmart Online can be fully operational in just a few hours over the course of several days—allowing users to see a return on investment much faster. Remote training sessions are designed to fit seamlessly into your schedule, providing the flexibility to learn at your own pace without the need for travel or lengthy disruptions. With expert-led instruction and hands-on learning, users quickly gain the confidence and skills needed to maximize the benefits of our powerful route optimization technology.

RouteSmart’s Routing as a Service (RaaS) API is designed for seamless integration, allowing clients to incorporate powerful route optimization directly into their existing systems with minimal effort. Our API is built for scalability, speed and efficiency, enabling businesses to connect RouteSmart’s advanced routing capabilities to their workflows quickly—often in just a few days. clients can start optimizing routes and improving operational efficiency without disrupting their current technology stack.

Support

Our support team is here to help you troubleshoot issues, optimize performance, and keep your systems running smoothly. Access technical documentation, contact assistance, or explore solutions tailored to your RouteSmart configuration.

Submit an Issue through My RouteSmart

Submit an issue online 24/7 through My RouteSmart. Submitted cases will be addressed during our standard support hours.

 

Client Login

FedEx Ground (FXG) Service Providers

FedEx Ground (FXG) Service Providers will receive communication directly from FXG two to three months before implementation and should not contact RouteSmart directly. Please refer to the preliminary rollout schedule found on MyGroundBiz.com for a specific station’s timeline.

 

Visit mygroundbiz.com

Our Holidays

RouteSmart observes several holidays throughout the year.

RouteSmart will be closed for the following holidays in 2025/2026:

  • Thursday, November 27, 2025 (Thanksgiving)
  • Friday, November 28, 2025 (Day After Thanksgiving)
  • Wednesday, December 24, 2025 (Christmas Eve)
  • Thursday, December 25, 2025 (Christmas)
  • Wednesday, December 31, 2025 (New Year’s Eve)

2026

  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, February 16, 2026 (President’s Day)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, July 3, 2026 (Independence Day Observed)
  • Monday, September 7, 2026 (Labor Day)
  • Thursday, November 26, 2026 (Thanksgiving)
  • Friday, November 27, 2026 (Day After Thanksgiving)
  • Thursday, December 24, 2026 (Christmas Eve)
  • Friday, December 25, 2026 (Christmas)
  • Thursday, December 31, 2026 (New Year’s Eve)