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RouteSmart Support Team Now TSIA Certified

July 15, 2020
RouteSmart

As part of our ongoing commitment to provide clients with the highest quality service and support possible, we proudly recognize our entire support team for successfully completing the Service Ready™ for Technical Support training through Miller Heiman Group, earning a Technology Services Industry Association (TSIA) Certified Support Professional (CSP-I) certification.

As a widely regarded authority on technical support and customer service, Miller Heiman Group helped our team enhance their skills to continue exceeding our clients’ expectations through confident, secure and focused communication.

Our team’s personal investment in honing their skills represents their dedication to being more than just routing consultants for our clients and instead serving as an extension of their team to understand all issues, opportunities and goals.

Congratulations to our newly certified support professionals:

  • Tom Huppmann
  • Eric Cook
  • Shane Smithson
  • Reilly Donovan
  • Nik Patel
  • Dave Lampel
  • Pat Vaughan
  • Tim Ramanand
  • Johan Kruger
  • Jacob Crane
  • Jenel Owusu

Learn more about our technical support services to help you achieve your goals by visiting www.routesmart.com/services-support.

Tom Huppmann, Director of Client Services

Using a steadfast approach to help our clients achieve their desired route optimization results, Tom leads a team of dedicated industry professionals to ensure the success and satisfaction of our clients. With a proactive approach to identifying solutions, clients can depend on Tom for consultative or technical needs.