Services & Support

Technical Support

Success, Optimized: Technical Support

At RouteSmart Technologies, our philosophy is built on the premise that our solutions are only as good as the value they deliver to our clients. You need to succeed, and we are invested in your success. Our dedicated technical support organization understands that you didn’t plan your day around dealing with technical support, so our goal is to get you up and running as quickly and efficiently as possible.

Our professional technical support team is available Monday through Friday, 8:00 AM to 6:00 PM, ET, excluding holidays.
Here are some of the ways RouteSmart supports you:

Contact Support

By Phone

For RouteSmart products including RouteSmart for ArcGIS, RaaS, and RouteSmart Online, we provide direct access to live technical support representatives Monday through Friday, 8:00 AM to 6:00 PM, Eastern time.

Call Support at:
800.977.7284, option 2 (US and Canada)
410.290.0226, option 2 (outside the US and Canada)

DRO: Dynamic Route Optimization is a client-specific product.

For users of DRO only, please contact support via 800.ROUTING (800.768.8464)

On the web

My RouteSmart is available 24/7 to submit an issue online. Cases submitted via My RouteSmart will be addressed during our standard support hours. Visit MyRouteSmart >

By Email

To initiate a support incident, simply send us an email >


RouteSmart will be closed for the following holidays in 2018 & 2019:


  • Monday, December 24, 2018 (Christmas Eve)
  • Tuesday, December 25, 2018 (Christmas)
  • Monday, December 31, 2018 (New Year’s Eve)


  • Tuesday, January 1, 2019 (New Year’s Day)
  • Monday, February 18, 2019 (President’s Day)
  • Monday, May 27, 2019 (Memorial Day)
  • Thursday, July 4, 2019 (Independence Day)
  • Monday, September 2, 2019 (Labor Day)
  • Thursday, November 28, 2019 (Thanksgiving)
  • Friday, November 29, 2019 (Thanksgiving)
  • Tuesday, December 24, 2019 (Christmas Eve)
  • Wednesday, December 25, 2019 (Christmas)
  • Tuesday, December 31, 2019 (New Year’s Eve)

Other Tools/Services/Documents

Join a support session

RouteSmart Technologies uses Cisco WebEx, a secure, web-based remote support tool that lets you control the support experience. Join a support session >

Upload file

If you need to send us data, Technical Support will ask you to upload your file to our secure web service.

Learn more about Webcargo >

Report a map data issue to HERE

Report changed or missing streets to HERE >

(NAVTEQ Maps only)

eXpert Services

When you require assistance beyond traditional technical support, eXpert Services provides remote, Web-based consulting, training, process/procedure, or route planning guidance to help you get from stuck to success.

Learn more >

Technical Support Policies

View our Policies & Documents >