Careers | RouteSmart Technologies | Transportation Logistics

Careers

We’re currently looking to expand our team of experts in the following positions. Qualified candidates can send resumes to careers@routesmart.com. No phone calls or recruiting firms, please.

Benefits Summary:

We offer our employees numerous opportunities for professional development, providing our employees the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high-quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. We pay a significant share of the cost of benefits for our employees because we value helping create a positive and productive work environment. Among the benefits we offer are:

  • Medical/Dental/Vision Plans
  • Employer paid Life Insurance Plan
  • Employee Training & Development
  • 401(k) Retirement Savings Plan
  • Annual Vacation
  • Sick Leave
  • Holidays
  • Flex hours

RouteSmart Technologies Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Technical Support Representative

Join our client services team in Columbia, MD!

You will be responsible for providing quality technical support to our clients on all RouteSmart applications. If you can work as part of a team, communicate highly technical concepts to users of all levels, enjoy creative problem solving and making clients happy, then you’re a strong candidate for this role.

Job Duties and Responsibilities

  • Interact with client staff to resolve a broad range of technical and/or procedural issues
  • Ensure that client questions and issues are resolved quickly and accurately, according to the RouteSmart call handling procedures
  • Develop a strong working knowledge of all RouteSmart products and services
  • Properly document client cases as required, following department policies
  • Contribute quality information to the RouteSmart knowledge base and wiki
  • Provide after-hours support for clients on a rotational basis with other TSR I members
  • Attend training as available for supporting technologies and environments
  • Read and review documentation, bulletins, articles and manuals to stay current with technical trends and issues, and environmental options that can impact our applications and clients
  • Travel (on occasion) to client engagements in a supporting role for implementation staff
  • Submit defects, enhancement requests and documentations requests for our applications into the CRM
  • Provide software testing in support of hot fixes, patches and upgrades in conjunction with Quality Assurance as directed
  • Other duties/responsibilities as assigned

Qualifications/Requirements

  • One (1) year professional work experience, preferably in a technical support role

In addition to the minimum qualifications, the ideal candidate will possess the following:

  • Bachelor’s degree or equivalent work experience
  • Preferred focus: Geography, IT/IS, Computer Science, Business
  • Troubleshooting on hardware, software, networking
  • Excellent written and oral communications skills
  • Excellent customer support skills
  • Ability to work independently in fast-paced environment
  • Ability to maintain composure in high-pressure situations requiring quick, reasoned responses
  • A commitment to providing outstanding service, working in a collaborative team environment and an eagerness to advance and grow with us
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