Technical Support
Outstanding service has been a major factor in RouteSmart's growth and success over the years. Given that RouteSmart is used across the globe, consistently delivering on this promise takes knowledge, persistence, organization and a state-of-the-art infrastructure. Whenever you contact us and whatever your support needs, you'll be connected to a fully qualified person within RouteSmart who can answer your question or handle your issue with minimum delay.
Bringing success to our clients — this is how RouteSmart defines support.
Our client support staff is available Monday through Friday, 8:00 AM to 6:00 PM Eastern time and can be reached at 800.977.7284 or 410.290.0226. Registered clients can also access My RouteSmart 24 hours a day, 7 days a week, to search for solutions or to view, log or add information to a technical support case.
RouteSmart also offers a comprehensive Online Support Center, powered by WebEx. WebEx is the first choice of organizations around the world for on-demand web meetings and webinars. With the ability to work on virtually any platform, WebEx offers multi-layer security and is a proven, trusted web collaboration tool.
Click here to access the Online Support Center.
For general questions or comments regarding service-related issues, email us at
service@routesmart.com
.
Click here to download a PDF of our Product Life Cycle Status.
Click here to download a PDF of our Product Life Cycle Policy.
Click here to download a PDF of our Product Compatibility Chart.
RouteSmart will be closed for the following holidays in 2011:
| Monday, February 21, 2011 |
President's Day |
| Monday, May 30, 2011 |
Memorial Day |
| Monday, July 4, 2011 |
Independence Day |
| Monday, September 5, 2011 |
Labor Day |
| Monday, October 10, 2011 |
Columbus Day |
| Thursday, November 24, 2011 |
Thanksgiving |
| Friday, November 25, 2011 |
Thanksgiving |
| Friday, December 23, 2011 |
Christmas Holiday |
| Monday, December 26, 2011 |
Christmas Holiday |
| Friday, December 30, 2011 |
New Year’s Eve |