About Routesmart

Portland, OR utility client uses RouteSmart to achieve a 36% increase in productivity.

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the challenge

The City of Portland, OR Water Bureau needed more efficient full-day routes for its nearly 200k meters throughout the service area. Its existing manual process was time-consuming and often inaccurate.

the solution

Using the RouteSmart solution, the Water Bureau re-routed 182,000 meters into more efficient routes. The bureau utilized the software for route planning, sequencing, and reporting, as well as for integrating with customer address data for future applications.

the result

By organizing, categorizing, and visualizing the data, The Water Bureau created equitable employee workloads, more balanced cycle days and a system to complete the same workload with fewer material and human resources – to the tune of a 36% higher completion rate. The Bureau also used the software to reduce the amount of paper used in service orders and collections notices.