Services & Support
Technical Support
Success, Optimized: Technical Support
At RouteSmart Technologies, our philosophy is built on the premise that our solutions are only as good as the value they deliver to our clients. You need to succeed, and we are invested in your success. Our dedicated technical support organization understands that you didn’t plan your day around dealing with technical support, so our goal is to get you up and running as quickly and efficiently as possible.
Our professional technical support team is available Monday through Friday, 8:00 AM to 6:00 PM, ET, excluding holidays.
Here are some of the ways RouteSmart supports you:
Contact Support
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By Phone
We provide direct access to live technical support representatives Monday through Friday, 8:00 AM to 6:00 PM, Eastern time. |
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On the web
My RouteSmart is available 24/7 to submit an issue online. Cases submitted via My RouteSmart will be addressed during our standard support hours. Visit MyRouteSmart > |
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By Email
To initiate a support incident, simply send us an email > |
Other Tools/Services/Documents
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Join a support session
RouteSmart Technologies uses Cisco WebEx, a secure, web-based remote support tool that lets you control the support experience. Join a support session > |
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Upload file
If you need to send us data, upload your file to our secure web service using WebCargo > |
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Report a map data issue to Nokia
Report changed or missing streets to Nokia > (NAVTEQ Maps only) |
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eXpert Services
When you require assistance beyond traditional technical support, eXpert Services provides remote, Web-based consulting, training, process/procedure, or route planning guidance to help you get from stuck to success. |
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Technical Support Policies |
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Holidays
RouteSmart will be closed for the following holidays in 2013:
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