Dear Clients and Friends,

As the holiday season rushes upon us, RouteSmart Technologies reflects back on another eventful and successful year. Some highlights of 2008 include hosting our most successful users' conference to date - INTERSECT '08 in Annapolis, Maryland; hiring new team members in marketing, product development, product management, and technical support; expanding our international partner network in Eastern Europe and Scandinavia; and continuing the growth of our company, products, and services. For all of that, and more, we thank you.

Now more than ever, we realize that the products and services we provide are critical to the success of our clients. We all need to find efficiencies wherever we can, and the entire RouteSmart team is dedicated to helping our clients improve efficiency throughout their organizations. This year we made significant investments in product development and product management to help us chart the course for next-generation product architecture. We're building efficiencies into every aspect of our systems, from new features and enhancements to how data is stored and accessed to how the software is deployed to your users.

We understand that with growth and new products comes increased demand for services and support. We are dedicated to providing excellence in service in all aspects of our relationship with you. In 2007 we told you we would be adding new people, new processes, and new tools to help us deliver on our promise of service excellence. Since then we've doubled the size of our support team; added new offerings like eXpert Services, Implementation Project Consulting, and RouteSourcing; improved the My RouteSmart self-service portal; and now we're evaluating a new, proactive support tool to help us more quickly diagnose and resolve issues. We've invested in more training for our services team, and new systems and processes across the organization. We continue to look for ways to better serve you in every interaction you have with us.

As the year comes to a close, we look back on some great accomplishments and forward to the exciting times ahead. In warm appreciation of our association during the past year, all of us at RouteSmart Technologies extend our very best wishes to you for a happy holiday season and prosperous new year.

Expansion of International Partner Network

RouteSmart Technologies continues to develop a strong international partner network by identifying and collaborating with those organizations that demonstrate a depth and breadth of experience in routing, logistics, and GIS. In 2008 we added two new partners: ESRI S-Group in Scandinavia and GISDATA in Eastern Europe.

ESRI S-Group is Sweden's leading GIS company working with the world's leading software for the management of geographic information. ESRI S-GROUP Sweden AB has over 150 employees and is Sweden's most complete provider of GIS solutions for private and public sectors. Their products and solutions serve more than 30,000 users. For more information on ESRI S-Group, visit their website

Founded in 1989, GISDATA pioneered the application of modern geoinformation and related technologies (GIS, GPS, satellite remote sensing, etc.) for geographic information management in Southeastern Europe, and is now one of the leading companies for international applications of GIS. GISDATA has offices in Europe (Germany, Austria, Hungary, Croatia, Slovenia, Bosnia and Herzegovina, Macedonia, and Serbia) and the United States. For more information on GISDATA, visit their website.

Product News

RouteSmart for ArcGIS

RouteSmart Technologies plans our next release of RouteSmart for ArcGIS, version 9.3, to be available in January 2009. Included in this new release are several new features and enhancements, as well as compatibility with ESRI's ArcGIS 9.3. Chief among the new features are:

Export Wizard (new feature), to more easily move data out of RouteSmart and back to your customer information systems

Set Segment ID and Side (enhancement), to allow comparisons on various street attributes as well as the closest street geographically

Street Notes (new feature), to display notes about a specific blockface (side of street) on RouteSmart reports (such as information on gated communities, traffic awareness, and so on)

Look for a formal product announcement on the new release in January.

RouteSmart WebAccess

A new release of WebAccess, version 3.3, is also scheduled for January 2009. Most notably, our next release of WebAccess will include:

LDAP support (new feature), to make it easier to add new users who are part of your Active Directory

Street Notes (new feature), to display notes about a specific blockface (side of street) on RouteSmart reports (such as information on gated communities, traffic awareness, and so on)

Switch Street Side (new feature), to select a stop or group of stops and quickly change their side of service along the street

We'll be sending a WebAccess product announcement out in January as well.

As always, don't forget about our complimentary "What's New" webinars after each new release. These webinars are the quickest and easiest way to keep current with "what's new" in our products. Look for registration details in each product announcement.

Routing University Fall/Spring Schedule

Attend a Routing University class to leverage more from your RouteSmart investment. All classes are scheduled in our corporate training facility in Columbia, Maryland, and are led by our industry experts.

New User Express
Price: $3100
Days: 5
February 16-20, 2009
April 20-24, 2009

Introduction to Street Service Routing
Price: $2500
Days: 3
March 17-19, 2009
May 12-14, 2009

Advanced Routing Concepts
Price: $2500
Days: 3
February 3-5, 2009 (DATE CHANGED)
April 28-30, 2009

Introduction to the RouteSmart Macro Language
Price: $2500
Days: 3
January 27-29, 2009
May 5-7, 2009

To register for any Routing University class, visit our website to download and fill out the registration form in the course catalog, or email us at routinguniversity@routesmart.com and we’ll send you a registration form and training agenda overview for the class. Inquire about discounts for sending multiple students from the same company to a single class.